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      Urgent! SUPERVISOR, INFORMATION TECHNOLOGY - Local Job Opening in Cagayan de Oro
Job Summary
Main objectives and Duties:
  1.
Supervision of International Helpdesk Staff and make sure they are equip and knowledgeable in processing tickets and executing escalation procedures. 
 ○ Orients, communicates and trains all International IT Helpdesk for their duties and responsibilities.
 ○ Conducts periodic simulations to ensure team response on major issues.
 ○ Disseminates work instructions
 ○ Provides support on high level issues on IT concerns
 ○ Submits reports to IT Manager
  2.
Supervision International Helpdesk Staff on providing proactive updates and monitoring of the ticketing system. 
 ○ Provides support on high level issues on IT concerns
 ○ Monitors and submits clear and accurate updates on a timely manner thru Emails, Phone Calls, Verbal approach or Instant Messaging(Skype, Google Talk)
 ○ Ensures that the team follows the IT escalation procedures diligently.
 ○ Reviews summary of open tickets at the beginning of the shift on a daily basis and provide instructions to the team on how to proceed.
 ○ Ensures all tickets are being catered and processed as quickly as possible
 
  3.
Attendance, overtime and leaves monitoring of the team members 
 ○ Monitors daily attendance of the team and submit bi-monthly reports to HR and IT Managers
 ○ Balances team schedule to provide maximum support to clients
 ○ Provides sanctions or suspensions if necessary to maintain order within the team.
 ○ Reviews validity of leaves of all team members and ensure team productivity will not have any impact on providing support to clients.
 ○ Provides initial approval of overtime and leave requests by team members.
  4.
Monthly evaluation of non regular and regular Helpdesk employees 
 ○ Evaluates and provides ratings according to their performances, quality of work, attitude, productivity, attendance.
 ○ Informs subordinates of their weakness in a constructive way and provide ideas or methods to help them improve.
 ○ Provides and submits evaluation rates to Sr. IT Manager for re - evaluation 
  5.
Initial interviews for International Helpdesk Staff hiring
 requirements 
 ○ Conducts applicant’s preliminary interview to determine possible fit.
 ○ Endorses qualified applicants to IT Manager for final interview.
Area of expertise (Skills)
 College graduate of IT related courses or its equivalent
 2 to 4 years work experience in applied IT or other related fields
Other Skills and Experiences (Min)
Prior experience supporting software (Microsoft) and hardware which may include desktops and laptop scanners.
Education
BenefitsWe offer competitive pay and benefit packages along with many other perks:, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs✨ Smart • Intelligent • Private • Secure
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Unlock Your SUPERVISOR INFORMATION Potential: Insight & Career Growth Guide
Real-time SUPERVISOR INFORMATION Jobs Trends in Cagayan de Oro, Philippines (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for SUPERVISOR INFORMATION in Cagayan de Oro, Philippines using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9483 jobs in Philippines and 94 jobs in Cagayan de Oro. This comprehensive analysis highlights market share and opportunities for professionals in SUPERVISOR INFORMATION roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Qualfon is currently hiring and seeking a SUPERVISOR, INFORMATION TECHNOLOGY to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: SUPERVISOR, INFORMATION TECHNOLOGY Jobs Cagayan de Oro.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Qualfon adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a SUPERVISOR, INFORMATION TECHNOLOGY Jobs Philippines varies, but the pay scale is rated "Standard" in Cagayan de Oro. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for SUPERVISOR, INFORMATION TECHNOLOGY typically include Operations Specialties Managers and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your SUPERVISOR, INFORMATION TECHNOLOGY interview at Qualfon, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Qualfon's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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